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The NPIER Playbook
Welcome to the Course!
Course Overview
What is NPIER?
Meet your Instructors (1:26)
Mental "Warm Up" (4:40)
The DMAIC Process
What the DMAIC? (6:35)
Define
A3 Processing (6:27)
SIPOC Diagram (9:11)
Voice of Customer Model (6:12)
Mountain Mode (10:48)
Measure
Current State Processing Map (18:50)
Pareto Diagram (9:58)
Spaghetti Diagram (9:28)
Empathy Mapping (5:34)
Analyze
5S Method (12:30)
5 Why Method (partner with X Matrix)
Fishbone Analysis (23:25)
Sailboating! (6:07)
Improve
Kaizen (10:42)
Prioritization Matrix (14:56)
Horse Race (4:09)
Plan of Action (9:19)
Control
Hoishin Matrix (X Matrix) (8:37)
Cascading Scorecard (8:50)
Remote Collaboration
Mural: How to run tools with teams remotely
Now what?
Conclusion
Useful Links and Resources
Mural: How to run tools with teams remotely
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